Competition and contracting in service industries
نویسندگان
چکیده
In service industries with congestion effects, two very different contractual structures are commonly observed, depending on whether or not firms choose to offer a guaranteed service level. We analyze the impact of these choices onmarket outcomes in oligopolistic industries. Our results highlight howdifferent contractual agreements change the intensity of price competition in service industries. Broadly speaking, we show that competition is intensified when firms choose to offer service level guarantees. © 2011 Elsevier B.V. All rights reserved.
منابع مشابه
Optimisation of Healthcare Contracts: Tensions Between Standardisation and Innovation; Comment on “Competition in Healthcare: Good, Bad or Ugly?”
An important determinant of health system performance is contracting. Providers often respond to financial incentives, despite the ethical underpinnings of medicine, and payers can craft contracts to influence performance. Yet contracting is highly imperfect in both single-payer and multi-payer health systems. Arguably, in a competitive, multi-payer environment, contractual innovation may occur...
متن کاملIntegrating Long-term and Short-term Contracting via Business-to-Business Exchanges for Capital-Intensive Industries
We analyze one of the most important phenomena of emerging B2B markets, their impact in promoting changes in contracting for the same goods traded on the B2B exchange. This trend is especially important in capital-intensive industries, where improvements in ne-tuning the coordination of supply and demand carry large economic bene ts. The spot market information conveyed through B2B transactions...
متن کاملCompetition, complementarity and service level guarantee in Web services
Network and processing overhead associated with web services is a significant challenge to its performance. As a result, web service providers often announce a service level agreement. This ensures that consumers, who pay for the service, can get the service at a given quality level. In this paper, we study the competition between two providers offering functionally the same web services, whe...
متن کاملPerceived Barriers to Utilizing Maternal and Neonatal Health Services in Contracted-Out Versus Government-Managed Health Facilities in the Rural Districts of Pakistan
Background A number of developing countries have contracted out public health facilities to the Non-Government Organizations (NGOs) in order to improve service utilization. However, there is a paucity of in-depth qualitative information on barriers to access services as a result of contracting from service users’ perspective. The objective of this study was to explore perceived barriers to util...
متن کاملThe Role of Multisensory Environmental Stimuli in Enhancing Hyper Customers in Store Experience
In recent years, by population expansion and consequently expansion in service industries, competition has grown in retailing industry more than ever. Retailers can overcome competition in retailing industry by creating attractive, enjoyable, and even more exciting store environment. The purpose of this study is to help marketers, managers and retailers to create an enjoyable and memorable expe...
متن کاملذخیره در منابع من
با ذخیره ی این منبع در منابع من، دسترسی به آن را برای استفاده های بعدی آسان تر کنید
برای دانلود متن کامل این مقاله و بیش از 32 میلیون مقاله دیگر ابتدا ثبت نام کنید
ثبت ناماگر عضو سایت هستید لطفا وارد حساب کاربری خود شوید
ورودعنوان ژورنال:
- Oper. Res. Lett.
دوره 39 شماره
صفحات -
تاریخ انتشار 2011