Competition and contracting in service industries

نویسندگان

  • Dominic DiPalantino
  • Ramesh Johari
  • Gabriel Y. Weintraub
چکیده

In service industries with congestion effects, two very different contractual structures are commonly observed, depending on whether or not firms choose to offer a guaranteed service level. We analyze the impact of these choices onmarket outcomes in oligopolistic industries. Our results highlight howdifferent contractual agreements change the intensity of price competition in service industries. Broadly speaking, we show that competition is intensified when firms choose to offer service level guarantees. © 2011 Elsevier B.V. All rights reserved.

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عنوان ژورنال:
  • Oper. Res. Lett.

دوره 39  شماره 

صفحات  -

تاریخ انتشار 2011